Frequently Asked Questions

Any shipping company and/or forwarder can create an account. As an individual it is not possible to create an account.

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You can easily request an account by mailing all your company info via this form.

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You can request the amount of credits you need via this form.

We will send you an invoice for this amount of credits.

The moment we receive the funds, the credits will be topped up to your account

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Depending the kind of goods you wish us to survey following credits will be deducted from your account:

  • Car: 80 credits
  • Camionettes: 96 credits
  • 4x4: 92 credits
  • Trucks: 120 credits
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1 credit matches with 1.25 euro

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Yes, every vehicle, whether it is loaded inside or on top or attached to another vehicle, has to be surveyed.

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Yes, for all countries where this regulation is in force you should have a valid survey certificate.

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You will require to fill in several kinds of info.

  • Make and model
  • Chassis number
  • Year of first registration
  • Weight
  • Fuel
  • Quantity of doors
  • Mileage
  • Color

Also several documents should be uploaded.

  • Carpaper
  • Invoice
  • Proforma shipping invoice
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Following points will be inspected in order to determine whether the vehicle is clear for export.

  1. Presentation
    1. Clean
    2. Keys
  2. Visibility
    1. Front window
    2. Rearview mirror
    3. Front wipers
    4. Back wiper
    5. Other windows
  3. Lighting
    1. Emergency indicators
    2. Fog light
    3. Direction indicator
    4. Brake lights
  4. Rims, tyres – technical pieces
    1. Handbrake
    2. Rims
    3. Pedals
    4. Tyres
    5. Engine
  5. Equipment
    1. Belt
    2. Horn
    3. Battery
    4. Spare wheel
    5. Jack
    6. Warning triangle
    7. Safety jacket
    8. EHBO box
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Yes, if there is something missing from above mentioned items, Certafri will place it in the car at a cost of 20 credits per kit.

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If one of the checkpoints is not ok, depending on which one the vehicle will be denied for export and receives a red flag. The car has to be picked up from terminal and after the bad checks have been repaired, the vehicle can return. A new inspection has to be requested at that point.

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Yes, although it is not obligated to have this, you will know the condition of the goods.

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